Privacy Policy

Last updated: January 2024

Introduction

velvet-kestrel respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or enquiry form on our website
• Request a quote for our services
• Subscribe to our newsletter or communications
• Engage our services as a customer

The types of personal information we may collect include:

• Name and contact details (email address, postal address)
• Information about your property and garden
• Service preferences and enquiry details
• Payment information when you engage our services

Automatic Information Collection

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device and operating system information

How We Use Your Information

We use the information we collect for purposes including:

• Responding to your enquiries and providing customer service
• Processing service requests and delivering our garden care services
• Sending service-related communications and updates
• Improving our website and services
• Complying with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business
• Professional advisers such as accountants and legal counsel
• Government authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant data protection authority

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

velvet-kestrel
142 Greenwood Avenue
Richmond VIC 3121
Australia
Email: [email protected]